Mediation

Certified Mediation Case Manager

Last updated: 2026

Case management is the backbone of an efficient mediation process. From first contact to closure, how a case is handled determines how smoothly mediation unfolds.

This course gives you practical tools to manage mediation cases professionally, ethically, and efficiently.

Course info at a glance

Language: English

Mode: Completely online, including 3 live sessions

Level: Basic

Duration: 3 months

Next Batch Starts: 01 May 2026

Course Fee: Rs. 6,355 + 18% GST = Rs. 7,499

Eligibility: Higher Secondary Pass

Assessments: 100 marks online practical assessment

Last date for application: 30 April 2026

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Why this course?

Handle case intake and screening
Coordinate effectively with parties
Manage communication and scheduling
Ensure fair and efficient mediation processes

What you will learn

Foundations of mediation case management
Intake and screening techniques
Communication with parties
Scheduling and documentation
Ethics and confidentiality
Case tracking and closure

Who is this course for?

Lawyers and law students
Mediators and aspiring mediators
Professionals handling disputes
Managers handling conflicts
Anyone interested in structured dispute handling

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Syllabus

Module 1 — Foundations of Mediation & Case Management
Module 2 — Intake, Screening & Case Qualification
Module 3 — Outreach & Consent Calls
Module 4 — Mediator Allocation & Preparation
Module 5 — Client Communication
Module 6 — Risk & Escalation Protocols
Module 7 — Session Support
Module 8 — Case Lifecycle Management
Module 9 — Final Assessment

What's included?

Digital courseware
Mobile access
Online exam
Printed certificate

Course Description

Effective mediation starts before the session. It starts with how the case is handled.

This course teaches you how to manage mediation cases from intake to closure with clarity, structure, and efficiency.

Organize disputes systematically
Improve coordination and communication
Manage timelines and documentation
Ensure ethical and consistent processes

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